Shipping & Returns

Kathwari of Kashmir return, shipping, and delivery policy for our Kashmiri rugs, carpets, and textiles:

How to Return

You must pay shipping and handling if you'd like to return a package and it will only be accepted if it's sent back in good condition. We ask that before you return your item, you email us an inquiry and picture of the item in its current condition. Our items are extremely valuable and fragile. If in good condition, you will then receive a full refund, if returned within 10 days from its delivery date.

Damaged or Incorrect Items

If the items we sent you are incorrect we will pay for shipping and you have the option of receiving a full refund or getting the proper order.


Exchanges of lesser or equal value are allowed if you are not satisfied with your ordered.

Domestic Shipping

Shipping charges for all products shipped within India are set in correlation with weight of the product your ordering. You will be sent tracking info through your email and your package will be be handled by DTDC.

International Shipping

All products shipped outside of India have set international charges in correlation with the weight of the product you are buying. You will be sent tracking info through your email and your packaged will be be handled by DTDC.

Processing and Delivery

Your order will take 2-3 days to process. Once your package is shipped it usually takes 2-3 days to arrive domestically, and 7-10 internationally, depending on the country.