Terms & Conditions

Effective Date: 11/7/16

Welcome to www.kathwariofkashmir.com. These Terms & Conditions (“Terms”) are a legal agreement between you and Kathwari of Kashmir LLC ( “we,” “us,” or “our”) that governs your access to and use of www.kathwariofkashmir.com, and all subdomains on the site, including the product ordering process and all related webpages, downloadable materials, information, photos, and other materials, documentation, blog posts, or content that appears on the Site (“Content”).

References to “you” or “your” mean anyone who visits the site, makes a purchase on the site, accesses or downloads content. By accessing this site you agree to be bound by these terms.

  1. Changes to these Terms We reserve the right to prospectively change these terms at any time, in our sole discretion. You should periodically review these Terms for changes and you can review the most current Terms at any time at: https://www.kathwariofkashmir.com/terms-and-conditions.

  2. Permitted Use No Distribution. Except for the limited right to use the site and view the Content, and purchase content from the site. You may not download, copy, sell, print, rent, lease, issue, distribute, transmit, broadcast, modify, perform, display, transfer, upload, post, create derivative works of, exploit, sublicense, reverse-engineer, or otherwise use the site, content, products, or product designs on the site, without express written permission from Kathwari of Kashmir. You may only use the site for personal, non-commercial purposes. All products and content produced by Kathwari of Kashmir is for personal, non-commercial use and may not be reproduced in any form unless otherwise expressly permitted by Kathwari of Kashmir. No right, title or interest in or to any trademark, service mark, logo or trade name of Kathwari of Kashmir or its licensors is granted under these Terms. You may not use the Site or Content for any illegal purpose. Use of the Content for any purpose other than what is described in this section is prohibited.

  3. Privacy Kathwari of Kashmir respects and is committed to protecting your privacy. When you visit the site, you authorize Kathwari of Kashmir to automatically collect information about you and your use of the site and to use, transmit, and store this information in accordance with our Privacy Policy. Please review our Privacy Policy prior to using the Site.

  4. Third Party Websites and Links The Site may contain links or references to third party websites (“Linked Sites”) that we think may be of interest to you. Kathwari of Kashmir does not endorse or sponsor any Linked Sites or the information, products, or services contained on any Linked Sites, and we have no control over Linked Sites or their content. Linked Sites are governed by their own terms of use and privacy policies.

  5. Product Prices and Availability Kathwari of Kashmir reserves the right to change or discontinue any product or service at any time and without notice. Kathwari of Kashmir further reserves the right, in its sole discretion, to cancel any order, limit any purchase, or refuse to fulfill an order for any or no reason. If your order will be cancelled, limited, or delayed, Kathwari of Kashmir will contact you. If you have purchased something and it is no longer in stock, you will have the option to get a full refund or store credit.

  6. Shipping All sales are sent and shipped from India, unless otherwise stated, in which case you will receive an email from us about the shipment origin. Risk of loss passes to you upon shipment of the product from our facilities and is delivered to your address. The rare occurrence of any damage during shipment will not relieve you from making payment of the balance of the purchase price. Kathwari of Kashmir will ship products to customers overseas. Tariffs and taxes may be imposed for international customers which are not implemented by Kathwari of Kashmir and beyond our control. Additional fees may be collected at the time of delivery to pay for government taxes and tariffs.

  7. Product Returns It is your responsibility to assure the quality of all goods upon receipt. You must obtain approval by email from us prior to returning any products. In order to be eligible to receive a refund or store credit for returned goods that are damaged or defective, your refund or store credit request must be received no more than 10 days from the delivery date. Any approved refund or store credit will only be for the value of the returned items. For your security, refunds will be credited back to the original payment method used for the purchase. In the event that your credit card has expired or is cancelled, store credit will be issued.

  8. Payments You may make payment using any of the following payment methods: Visa, MasterCard, American Express, Discover, and PayPal. All credit card details are encrypted when entered and stored by our third party payment processor, Stripe. Kathwari of Kashmir does not access or store your credit card information and we do not manually accept credit cards for security reasons.. If you make a payment using PayPal, you will be connected to the PayPal website during checkout. PayPal is a third party and Kathwari of Kashmir is not responsible for the terms of use, privacy practices, or the content of any external site. You should review PayPal’s terms of use and privacy policy prior to submitting your payment information. For more information about our use of third party service providers, please review our Privacy Policy.

  9. Customer Service To reach our customer service department, please contact us via email at inquiry@kathwariofkashmir.com or “frequently asked questions” section of the Site and submit questions to us using the online forms provided on the Site.

  10. Contact Information If you have questions, comments, or concerns regarding the Site or these Terms, please contact us using the online forms provided on the “contact” and “frequently asked questions” sections of the Site.